Shipping policy

Processing Time

  • All orders are processed within 2–5 business days unless otherwise noted.

  • Custom or made-to-order items may take additional time depending on the complexity of the design.
    (Please refer to each product description for specific turnaround times.)

Shipping Methods & Carriers

  • We ship via USPS, UPS, or FedEx, depending on the order size, destination, and current shipping conditions.

  • Shipping method and carrier are selected based on the most reliable and cost-effective option.

Shipping Rates

  • Shipping is calculated at checkout based on product weight, dimensions, and destination.

  • Free shipping may apply to select products or promotions (as clearly stated on product pages).

Shipping Area

Currently, we only ship to addresses within the United States.
For bulk orders or international inquiries, please contact us directly at customerservice@chromaticgraphic.com

Delivery Time

  • Standard delivery typically takes 3–7 business days after your order has shipped.

  • Delivery time may vary based on carrier delays, holidays, or severe weather conditions.
    We are not responsible for delays outside of our control once the package has been handed over to the carrier.

Incorrect Addresses

Please ensure that your shipping address is correct at the time of checkout.
Chromatic Graphic is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

  • If your order arrives damaged or does not arrive, please contact us within 3 days of delivery or the expected delivery date.

  • We will work with the carrier to file a claim, but Chromatic Graphic is not responsible for stolen or lost packages once marked as “Delivered” by the carrier.

Questions?

For help with your order, feel free to contact us at:
📧 customerservice@chromaticgraphic.com